1. Shipping Methods and Costs:

We offer various shipping options, including standard, expedited, and overnight shipping. Shipping costs are calculated at checkout based on your location and selected shipping method.

2. Processing Time:

Orders are processed within 1-3 business days. You will receive a confirmation email once your order has been shipped, along with a tracking number.

3. Delivery Times:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 3-5 business days
• Overnight Shipping: 1-2 business days

4. International Shipping:

We offer international shipping to select countries. Please note that international customers may be subject to customs duties and taxes based on their country’s regulations.

5. Order Tracking:

Once your order has shipped, you will receive a confirmation email containing a tracking link. You can track your order status online.

1. Return Eligibility:

You may return most items within 30 days of receiving your order for a full refund or exchange. Items must be unworn, unused, and in their original packaging with all tags attached.

2. Non-Returnable Items:

For hygiene reasons, we cannot accept returns on certain items, including but not limited to jewellery and personal care items.

3. Return Process:

To initiate a return, please contact our customer service team: sales@uhurashop.com. Once your return request is approved, you will receive instructions and a prepaid return shipping label.

4. Refunds:

Refunds will be processed within 7-10 business days after we receive your returned item. The refund will be issued to the original payment method used during the purchase.

5. Exchanges:

If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will resolve the issue and send you a replacement or issue a refund.